Establishes and oversees a structured approach for efficient virtual work and operations, optimizing delivery effectiveness and efficiency while minimizing the costs and disruptions associated with travel and on-site activities.
Virtual or remote work encompasses key considerations across personnel, processes, technology, and security. A well-rounded approach to virtual work includes identifying appropriate stakeholders, tasks, requirements, and constraints; addressing security, privacy, confidentiality, and data protection needs; establishing robust communication controls and protocols; and providing the necessary resources to support these areas. This strategy enhances resilience at all levels—individuals, projects, systems, and the organization—by equipping teams with essential tools, methodologies, and metrics for efficient remote work management. Furthermore, this approach adapts to shifting customer and business demands and consistently evaluates virtual work practices to foster continuous improvement and innovation.